Amazon — Refund redirect (in window)

When to use: Amazon customer asks for a refund and the order is within Amazon’s standard return window (typically 30 days).

Hi {customer_first_name},

Thanks for getting in touch. Because this order was placed through Amazon, your refund will be processed directly by Amazon — they hold the payment and manage returns within the standard 30-day window.

Here's how to initiate the return:

1. Go to Your Orders on Amazon
2. Find the order and click "Return or replace items"
3. Follow the on-screen instructions to print a return label

Once Amazon receives the item, your refund will be processed automatically.

If you have any trouble with the return, or if there's a defect we should know about beyond the standard return reason, please let me know and we can look into a direct warranty replacement.

Best,
{agent_name}
Lucyd Customer Support

Internal note: Do NOT issue a refund in Shopify for an Amazon order. Funds are held by Amazon (see D-2).