Macros

Every reply-text macro lives here. Edit the MD file, run npm run sync:gorgias, review the diff, then import into Gorgias.

marketplace

Amazon Buyer-Seller reply mirror (internal note) MKT-Amazon-Mirror

amazon · tone: neutral
Amazon — Out of return window, warranty path MKT-Amazon-OutOfWindow

amazon · tone: warm
Amazon — Refund redirect (in window) MKT-Amazon-RefundInWindow

amazon · tone: warm
A-to-Z Claim — Internal Slack escalation MKT-AtoZ-Escalation

amazon, walmart · tone: neutral
Hybrid Rx order (Amazon frame, Lucyd-cut lens) MKT-Hybrid-Rx

amazon · tone: warm
Meta DM — Real customer, no order number yet MKT-Meta-NoOrderYet

meta · tone: warm
Negative Public Review Acknowledgment MKT-NegReview-Ack

amazon, walmart, all · tone: warm
TikTok Shop — First reply MKT-TikTok-FirstReply

tiktok · tone: warm
Walmart Seller Center reply mirror (internal note) MKT-Walmart-Mirror

walmart · tone: neutral
Walmart — Out of return window, warranty path MKT-Walmart-OutOfWindow

walmart · tone: warm
Walmart — Refund redirect (in window) MKT-Walmart-RefundInWindow

walmart · tone: warm
Marketplace Warranty Intake MKT-Warranty-Intake

amazon, walmart, tiktok, meta · tone: warm

Meta Phishing DM — No reply procedure MKT-Phishing-NoReply

meta · tone: neutral
Creator / Influencer / PR Pitch Redirect MKT-Spam-CreatorRedirect

meta, email · tone: neutral
Conference / Event Invite Auto-Decline MKT-Spam-EventDecline

email, meta · tone: neutral
Instagram story mention — Auto acknowledge MKT-StoryMention-Ack

meta · tone: warm