Walmart — Refund redirect (in window)

When to use: Walmart customer asks for a refund and the order is within Walmart’s standard return window. Mirrors T-03 (Amazon).

Hi {customer_first_name},

Thanks for getting in touch. Because this order was placed through Walmart, your refund will be processed directly by Walmart — they hold the payment and manage returns within the standard return window.

Here's how to initiate the return:

1. Sign in to Walmart.com and go to Your Account → Purchase History
2. Find the order and select "Start a Return"
3. Follow the on-screen instructions to print a return label

Once Walmart receives the item, your refund will be processed automatically.

If you have any trouble with the return, or if there's a defect we should know about beyond the standard return reason, please let me know and we can look into a direct warranty replacement.

Best,
{agent_name}
Lucyd Customer Support

Internal note: Do NOT issue a refund in Shopify for a Walmart order. Funds are held by Walmart (see D-2).