When to use: After replying to a Walmart Seller Center message, mirror the reply to Gorgias as an internal note. Parallel to T-11 (Amazon).
[Replied on Walmart Seller Center — {timestamp}]
To: {customer_name}
Re: Walmart Purchase Order #{walmart_order_id}
{Full text of the message sent in Walmart Seller Center}
—
Reply mirrored by {agent_name} for record-keeping. Ticket closed in Gorgias.Why: Same reasoning as the Amazon mirror — without this, Lucyd has no record of Walmart-side replies, and we can’t QA or handle follow-ups when shifts change.